WhatsApp OpenAI Powered User Support Agent for Businesses with Ticket Creation

Tired of manually answering customer queries and managing support tickets? This n8n workflow automates the entire process, from data ingestion to a multi-channel chatbot and automated ticket creation. It's the perfect solution for businesses looking to build a powerful and intelligent chatbot, a comprehensive knowledge base, and streamline their customer support operations with a website widget support and a dedicated WhatsApp support agent.

How it Works

1. Data Ingestion & Vectorization:
   • The workflow starts with a simple form where you can input your website's sitemap, specific page URLs, and relevant documents containing your business information.
   • n8n crawls and scrapes all the data from these sources.
   • The scraped data is then processed and vectorized (converted into numerical representations).
   • These vector embeddings are stored in a Pinecone Vector DB to create a powerful and searchable knowledge base.
2. Multi-Channel User Interaction:
   • Website Widget Support: An integrated chatbot can be embedded directly onto your website. Users can ask questions and receive instant, accurate answers based on the vectorized data in Pinecone.
   • WhatsApp Support Agent: A WhatsApp trigger allows users to interact with your business via WhatsApp. The bot responds to queries using the same knowledge base, making support accessible on a popular messaging platform.
3. Intelligent Ticket Creation:
   • If a user describes a specific issue that requires human intervention, the bot will intelligently ask for more specific information (e.g., order number, user ID).
   • Once the required information is provided, the workflow automatically creates a new support ticket in a designated Google Sheet.
4. Automated Communication:
   • After a ticket is created, the workflow automatically sends a confirmation email to the user.
   • This email contains the ticket details and a confirmation that their issue has been logged, ensuring a smooth and professional customer experience.

Requirements

• n8n: A self-hosted or cloud instance of n8n.
• Pinecone: An account and API key for Pinecone to store your vector data.
• Google Sheets: A Google account with a designated spreadsheet for storing support tickets.
• Email Service: An email service provider (e.g., Gmail, SendGrid, Mailgun) configured with n8n to send automated emails.
• WhatsApp Business API: Access to the WhatsApp Business API for the WhatsApp trigger.

How to Use

1. Configure Credentials: Set up your credentials for Pinecone, Google Sheets, your email service, and the WhatsApp Business API within n8n.
2. Populate the Knowledge Base: Use the provided form to enter your website's sitemap, specific URLs, and documents. Run the initial part of the workflow to scrape and store this data in Pinecone.
3. Activate the Chatbots: Deploy the website widget and activate the WhatsApp trigger.
4. Monitor and Manage: Monitor the incoming tickets in your Google Sheet and manage customer queries efficiently, knowing that the automated system is handling the initial interactions and basic queries.